Resident Resources

• If you just locked them in your room, you can call safety at 585-813-9262 and submit the lock-out request for assistance.
• If lost/broken, contact CollegeVillage@genesee.edu to request a replacement.
  • We encourage residents to retrace their steps and try to find their keys first, but if you still cannot find keys, email CollegeVillage@genesee.edu for assistance. Once we process your request (generally 1 business day), your old key(s) will no longer work and we will email you to coordinate pick-up for any new keys. The cost of replacements are as follows:
    • Bedroom Key = $75
    • ID Card (contact the Student Engagement & Inclusion office at SA@genesee.edu)

• Submit a Maintenance Request AS SOON and AS OFTEN as you notice an issue so we can come take a look, and if it’s still not working right, let us know so we can try again or see if more work is needed.

Laundry is FREE for residents, no quarters or swipes needed!

Ask your RA or email CollegeVillage@genesee.edu to confirm the location of your laundry room. Please be courteous of others who need to use the machine by following basic laundry etiquette.

First time doing laundry on your own? Check out this helpful link: How to Do Laundry

Contact our office via your GCC student email address and we will send it to you!

All Resident mail is delivered to the Resident Mailroom Office located in “the Root”, basement of “Hemlock Hall” (a.k.a. K Building).

Please make sure that your FULL NAME is listed on the package or it may be returned to the sender.

(YOUR FULL NAME)
8170 Batavia Stafford Town Rd.
Batavia, NY 14020

Need to send mail or return a package?

• First make sure you have the right postage  (Stamps for letters, or a postage label for packages)
  • For standard letters, once it is properly addressed and stamped, drop it in the mail slot marked with the US Postal Service logo next to the entry way of the Root lounge.
  • For packages, you will need to make arrangements to go to the local post office or shipping location in town.
• Never sent a letter before? Here are some simple instructions to follow.

If you are expecting a package…

• From Amazon or a similar non-perishable vendor:
  • Check your GCC email for a delivery notice.
  • Show your GCC ID and the email you receive to the RA while they are on Duty.
    • RAs are on Duty every night in the Root from 7:30 PM – 9:30 PM
      (except for major holidays and break periods)
• Food or perishable items (take-out, groceries, etc.) or App orders (Insta-cart, Uber eats, Uber, Lift, etc.)
  • Include your building letter and name (Ex: A – Oak Hall)
  • Be ready by your building entrance to pick-it up
  • Make sure to answer your phone if/when they call you

The Resident Mailroom Office is located in “the Root”, basement of “Hemlock Hall” (a.k.a. K Building). For questions or follow-up on anticipated deliveries, email CollegeVillage@genesee.edu for assistance.

Make sure that you (or whoever is placing the order) knows this:

• For Amazon or similar companies sending non-perishable goods do NOT put an “Apartment” (That will confuse the system).

(YOUR FULL NAME)
8170 Batavia Stafford Town Rd.
Batavia, NY 14020

• For food times such as InstaCart or Fast Food Deliveries, use the physical address below and DO use your full Hall name and Apartment number. EXAMPLE : Oak Hall – A101
  • Please note, you should be ready waiting by the door, or to answer your phone so that you can get your delivery right from the driver when it arrives.

(YOUR FULL NAME)
8170 Batavia Stafford Town Rd.
(Hall-Room#)
Batavia, NY 14020

• Remember, we are here to support residents. If you receive a letter about your behavior or presence during an incident, we want to review the expectations and help you connect with resources to help you be successful. Follow the instructions for attending the meeting or reschedule if needed. Missing the meeting without rescheduling in advance will impact you status as a student/resident.

• Residents have access to all kinds of resources at GCC. Here are just a few that can help.
  • Tutoring
  • Counselling
  • Apply for 1:1 support through AEOC
  • Talk to your Success Coach
  • Join a Study Group

• Residents are required to be a full-time student of GCC (12-15 credits). If you are unable to maintain a full-time schedule due to major restrictions or personal reasons, contact us right away to discuss you situation.
• Please note: a change in registration status can affect your Financial Aid. If you were planning to use aid, loans, or other institutional funding to cover the cost of housing, you may owe additional costs if dropping below full time.

• Review the Roommate Agreement you completed together at Move-in or start one using the form on the left.
• Talk to your RA about a mediation to discuss your concerns and find a resolution.
• After attempting to mediate the issue, if the problem persists, you can request a Room Change if/when space is available.

To formally leave College Village you need to “check-out” by returning your keys to the office. You can do this with a “Check-Out Envelope” which is available in the Village Hall office at the center of College Village. More details are available at www.gccvillage.com/check-out

See the scenarios below for details and information about how this may affect your account and charges that may apply based on the date that you return all keys to the CV office.

…because it’s the end of the academic year and I’m going home!

• Follow the instructions on our “Check-Out” page to learn how to clean your room and return keys: www.gccvillage.com/check-out
• Have a great summer! If you plan to return in the fall, submit a new contract and request your desired room and roommates at www.gccvillage.com/apply

…because I want to return home early or move-off campus!

• The housing contract is for the full academic year so please note you will still be held financially responsible for the cost of fall and spring. Submit the HOUSING WITHDRAWAL form below if you believe your situation requires further consideration.

…because I’m graduating in December!

 OR transferring, or withdrawing from GCC for the spring semester.

• Congratulations! Though we’re sad to see you go, we hope you have many wonderful adventures beyond GCC.
• If you will no longer be a GCC student in the Spring semester, you can request to be released form your Housing Contract early by submitting the HOUSING WITHDRAWAL form below. Please note, the deadline is December 1st.

…because I want to move off-campus?

• The College Village Housing contract is for the full academic year. You are responsible for the full cost of housing even if you check-out early and/or start a lease elsewhere. If you have questions, please contact our office for assistance.

…because it’s the end of the academic year?

• Residents are expected to check-out by cleaning out their apartment and returning all keys to the office.
• If you lost your keys, complete the check-out envelope anyway to let us know you have officially left campus. Please see the “Lost Keys” section above for additional information.
• Damages to the facilities and charges related to conduct or lost keys will be deducted form your deposit and you will be refunding the remaining amount.

…because I just want to go home?

• Please get in touch with us. Our goal is to help all residents feel welcome and safe. If you are struggling, we want to help. The contract is for the full academic year so leaving without properly checking-out, or notifying the office can result in avoidable charges. Please contact us so that we can support you.

• If you are interested in joining the Residence Life team, talk with your RA to find out more about their responsibilities and how to apply. Contact the Career Services office at Career@genesee.edufor assistance with developing your resume, interview skills and other application materials.

Requirements:

• 2.0 GPA or Higher
• In good standing with the college
• Must have lived on-campus for at least 1 semester

Benefits:

• Housing paid in full
• Excellent resume builder
• Professional development opportunities